The prices published by Hidrotubonline.com, include taxes. Shipping costs will be calculated approximately at the time of order processing and may vary depending on the weight of the package.
Way to pay Products and services may be paid upon delivery of the merchandise, by bank transfer or by credit / debit card.
Hidrotubonline.com, will send all your orders through SEUR E-COMMERCE or CORREOS.
When ordering, the customer can choose between the two or pick up at our store in calle valencia 63, polígono son bugadellas Santa Ponsa.
The delivery will be considered made at the time the carrier has made the products available to the customer and the customer has signed the delivery receipt document. It is the responsibility of the customer to verify the products at the reception and expose all the qualifications and claims that may be justified in the delivery receipt document.
A shipping charge will apply depending on the selected delivery area. However, Hidrotubonline.com RESERVES THE RIGHT TO REQUEST AN ADDITIONAL QUANTITY for especially heavy or bulky orders. In the event that this occurs, and the customer is not interested in formalizing the order with the indicated shipping costs, the order will be cancelled. Hidrotubonline.com will be exempt from any other commitment or obligation to the client. Collection at the Store is free (no preparation costs are added)
Generally, an order is shipped (leaves our offices for destination) the next business day. Delivery times will be indicated when choosing the transport company. However, these deadlines are approximate and may vary for reasons beyond our company. Hidrotubonline.com does not commit to any specific delivery period, since the shipping process depends on third parties. Customers who choose a store pickup option are notified by email or via WhatsApp when ready. (normally takes no more than an hour)
When it is not possible to serve a product due to lack of stock, Hidrotubonline.com will contact the customer to notify them, cancel or vary the order.
Return customer decision (right of withd rawal)
Pursuant to article 44 of Law 7/1996, of January 15, on Retail Trade Management, the customer has the right to revoke the order requested within fourteen (14) days from receipt of the order, prior communication to Hidrotubonline.com. For this you must contact us through our WEB Hidrotubonline.com or by calling the phone number +34 971 691 383, clearly indicating the problem or the reason for the return. Remember that the entire order or, where appropriate, those products that you want to return, must be in perfect condition, with their seals intact, as well as their original packaging and labels.
Once the merchandise is returned in its original packaging and in perfect condition, we will proceed to refund the corresponding amount in the same way that the purchase was made. If the customer makes a return because the products do not meet their expectations or it is not what they want, the amount of the shipping costs of the order will not be refunded.
Refund for damage and / or incorrect content
If one or more products have arrived damaged due to transport, we will send you a new product or refund the corresponding amount in the same way that the purchase was made. Hidrotubonline.com will bear all the extra transportation costs that may arise, provided that the product has not been used, altered or manipulated. Likewise, if one or more products received do not correspond to your order, we will proceed to replace it with the correct product / s or we will refund the corresponding amount.