How do returns work?
To make a return, please contact us via email firstname.lastname@example.org.
We send you instructions and label which you have to print and stick it to the package.
In the case of international returns and coming from the Canary Islands, the customer must bear the shipping costs.
The shipping address is as follows:Hidrotubonlinec/ valencia 6307180 Santa PonsaBalearic Islands
Please insert the returns form or a note with the customer's details (name, address, order number) and the reason for the return in the package.
What can be returned?
You can return the merchandise without giving explanations within 14 days after receipt.
The return guarantee will be accepted as long as the products are in perfect condition, unopened and keep their original packaging.
Please properly pack the returned items so that they are not damaged during transportation.
Returns will not be refunded for products that are opened, used and without their original packaging!
How will I get my money back?
The moment the return arrives at our facilities, within the 30 valid days, we proceed to return the amount corresponding to the returned products.
If you wish, you can request said return in the form of a discount code to redeem on your next purchase.
Depending on the payment method, you will receive the money:
For payments by bank transfer, this amount will be credited to your account.
For payments by credit card, the amount will be returned to your card.
The return will be effective in a few days. If you have any questions, don't hesitate to contact us.
If the customer returns because the products do not meet their expectations or it is not what they want, the amount of the shipping costs of the order will not be refunded.